Refund policy
At Julie E Trott, we take great care to ensure every book, calendar and print is carefully inspected and packaged before it leaves our studio.
Change of Mind
We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and any packaging damage
Once we have reviewed your request, we will arrange an appropriate solution, which may include a replacement, repair or refund in accordance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about your order or this policy, please get in touch using the contact details provided on our Get in touch page.