Shipping policy
Julie E Trott currently ships within Australia only.
Order Processing
Orders are generally packed and dispatched within 2–5 business days of purchase. We will always aim to send your order sooner where possible.
Processing times may be longer during busy periods, new product releases or public holidays. If there is an unexpected delay with your order, we will contact you.
Shipping and Tracking
Orders are shipped through Australia Post. Shipping costs are calculated at checkout based on the items ordered and the delivery address.
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Delivery times shown by Australia Post are estimates and are separate from our 2–5 business day processing time.
Larger and Custom Orders
Regarding the book Before the Eagle Flies ~ For custom orders or orders containing more than five items, please contact us before purchasing so that availability, packaging and shipping costs can be confirmed.
PO Boxes and Authority to Leave
Delivery to PO Boxes is available where supported by Australia Post.
Authority to Leave and other delivery options are managed by Australia Post and may depend on the delivery service, address and customer preferences selected through Australia Post.
Please ensure that your delivery address is complete and correct when placing your order.
Lost or Delayed Parcels
Once your order has been handed to Australia Post, delivery times are outside our control. If your parcel is delayed or appears to be lost, please contact us and we will do everything we can to assist.
Damaged Orders
Every order is carefully packed by Julie to help ensure your book, calendar or artwork arrives safely and in excellent condition.
If your order arrives damaged, please contact us as soon as possible and refer to our Returns & Refund Policy for further information.
Contact
For questions about shipping, larger orders or an existing purchase, please contact us using the details on our Get in touch page.